News
November 25, 2020
We will be closed on November 26 and 27 for the Federal Holiday.

October 30, 2020
ProCor Version 8.2.1 released.




Support

Technical Support is available to all users with an up-to-date maintenance contract. It can be obtained via the following methods:

E-mail
Email is the preferred method of receiving support. You may email your question to support@rescorsoft.com or use our Contact Us form. Please include your Name, your Property Name and a brief description of your issue. You should expect an answer within one business day.

Telephone
You may also use our toll-free technical support number to call. Our switchboard is open 9:00 a.m. through 4:30 p.m. Eastern Standard Time. If we are currently assisting another coordinator, please make sure you leave your name, number and the best time to return your call. Calls are answered in the order that they were received.

Scheduling an Appointment
The life of a service coordinator is full of interruptions by residents who need help. Or you may have scheduled a technician to come and work on your computer. To ensure that you have a ProCor support person available, we are happy to schedule an appointment. Please let us know in advance when someone will be needed and a general idea of what will be happening, moving ProCor to a new computer etc... and we will block that time off for you.

Screen Sharing
To better assist you, your support person may ask you to share your computer screen. We currently use a service called TeamViewer. It is a secure service and must be initiated by you. When asked by your support person, please click on the following link: